Frequently Asked Questions

Most frequent questions and answers

The National Disability Insurance Scheme provides support and information to people with disabilities, their families and carers. It is jointly governed and funded by local, state and territory governments; with the aim of improving wellbeing and independence of those with significant and permanent disabilities. It may provide you with financial support to cover daily personal activities, transport to enable participation in community, social, economic and daily life activities. To find out more about NDIS visit their website. 

The National Disability Insurance Agency (NDIA) is an independent agency whose role is to implement the scheme and ensure compliance from providers such as approved community organisations such as IES and other service providers.

To be eligible for funding you must meet the following criteria:

  • Be between the ages of 7-65 years old,
  • Be an Australian Citizen,
  • Permanent or Special Category Visa,
  • Have a permanent and significant disability.

To find out more about the eligibility criteria click here 

If you are not eligible you may still be able to access other supports. Contact us via hello@myies.org.au or phone (08) 6297 0737 today to discuss your options. 

To apply for NDIS funding, you will first need to make a request to access the funding. To do this you can contact  1800 800 110 and ask to make an Access Request. You can also request a paper form to lodge an Access Request, please ask us if you would like assistance with obtaining and lodging this form.

As part of the Access Request process, you will be asked:

  • To confirm your identity and/or a person’s authority to act on your behalf,
  • Questions to see if you meet the access requirements(age, residence and disability),
  • Questions about providing consent to enter the scheme and about seeking information from third parties.

The NDIS may require further information about your disability and how it impacts your day-to-day life; this evidence can be reviewed by an approved provider, such as IES, and sent via mail to the NDIS.

If you would like any assistance with the application process, please contact 1800 800 110 for more information or contact us on (08) 6297 0737 or via email hello@myies.org.au to see how we can support you.

Participants in the scheme can access a variety of services and supports delivered through service providers. The services and supports participants can access depend on what is assessed to be ‘reasonable and necessary’ to meet participant needs. Scheme approved services and supports include but are not limited to:

  • Community-based social support,
  • Daily support needs including in-home care, toileting and showering,
  • Help with household tasks,
  • Transport to enable active participation in daily life,
  • Therapeutic supports including behavioural and physical.

For more information on what services NDIS participants can access visit the NDIS website   or contact their team on 1800 800 110.

To get more information on how we can help you make the most out of your NDIS funding, contact us via hello@myies.org.au or phone (08) 6297 0737 to speak with one of our friendly team members.

The first step is to contact NDIS for a review. Remember that, they may require further information about your disability and how it is currently impacting your day-to-day life; this evidence can be reviewed by an approved provider, such as IES, and sent via mail. When the review is completed the next step is to contact IES.

We provide flexible assistance that suits your needs, if you require a service to be removed or additional services to be added, please contact a friendly team member. If you are not eligible for extra funding, we also offer a flexible fee-per-service payment option to allow all community members to access our specialised services and programs.

If you would like to discuss your support needs or the addition or removal of services to your Support Plan, please contact us on (08) 6297 0737, via our online contact form or via our email hello@myies.org.au

If you are over 65 years old you are not eligible to apply  however, if you are in receipt of NDIS when you turn 65 years old you get to keep your support.

You can call NDIS on 1800 800 110 for more information or visit their website.

To find more information on the scheme and how it can help you get the support you deserve, contact NDIS on 1800 800 110, or contact us via our online contact form hello@myies.org.au , or speak with one of our friendly team on (08) 6297 0737.